Returns and Exchanges

You can return your items within 7 days of receipt of your shipment.

- They must be in original condition
- For clothing, unwashed, and unworn
- In the original packaging

Free gifts or promotional items are not returnable!


- There are no charges for returns
- Original shipping charges are non-refundable
- We are responsible for the charges for the return shipping

- Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
- If you are approved, then your refund will be processed, and a credit will automatically be applied original method of payment, within 10 working days.

To return the products, kindly email us the reason along with your order no. and phone no. with the subject line:

Koolshurtz | Return request of products

The format for the Email should be:

Order No: 
Email Address:
Phone number:
Reason: 

Our email ID: ontracksup@gmail.com

 

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